Our items are made to order and hand cut. Our items are non-refundable and can not be returned. Please be sure you understand what you are ordering before you place your order. If you have any questions that are not clearly answered in the listing please contact me before purchase.
If we make a mistake on your order, like using the wrong letters, putting the letters in the incorrect order, or cutting your item a size different than you ordered, please contact us. We will be more than happy to correct our mistake and make you a new one ASAP.
I cannot be responsible for replacing an order if the wrong address or personalization was provided. Again, if it was my mistake, I will ship the correct order ASAP.
With any questions, please Contact Us with your order number and details about the product you would like to return in case any mistakes were made. To avoid mistakes please make sure the order is correct and the shipping address is correct.
Most orders are shipped through USPS. All packages are sent with Delivery Confirmation via email! Shipping time is 2-4 business days, please make sure your address is correct and updated.
I rely on the USPS Delivery Confirmation as proof that your package has reached its destination. Delivery confirmation is included in your shipping costs; however, if you wish to purchase additional services, such as insurance, please contact me prior to placing an order so I can adjust the listing accordingly.
I cannot be responsible for replacing an order if the wrong address or personalization was provided incorrect.